Privacy Policy
This Privacy Policy explains how Verde Casino collects, uses, stores, and protects the personal data of users who access the site and gaming services. We encourage you to read the following carefully before registering an account or making transactions, so you clearly understand what information is processed and for what purposes. By using the platform, you confirm that you have reviewed the contents of this page and accept its general principles.
Scope of the Policy
This policy applies to all activities carried out on domains, subdomains, and mobile versions attributable to Verde Casino, including contact with customer service via chat and email. This covers the creation and management of gaming accounts, access to games, deposits, withdrawals, participation in promotions, and the use of the mobile app. However, it does not cover third-party sites accessed via links from the casino, which have their own privacy policies that we always recommend you read.
Personal Data Collected and Methods of Collection
Various categories of data are collected when you use our services. These include identification data (name, surname, date of birth), contact data (email address, phone number), residency data (postal address, country), gaming data (betting history, balances, bonuses), and payment data (methods used, amounts, transaction times). Additionally, technical tools acquire data related to your device and connection, such as IP address, browser type, operating system, and cookie information. Generally, this information is provided directly by you during registration or automatically generated while you browse and play.
Purposes of Data Processing
Personal data is processed for various purposes, all related to the correct and secure operation of the platform. Firstly, it's used to create and manage your gaming account, allowing you to access the requested services. Secondly, it's used to process payments, prevent fraud, fulfil identity verification obligations, and ensure compliance with anti-money laundering and responsible gaming regulations. Some information is also used to personalise the user experience, improve the quality of the site, and, if you wish, send you relevant promotional communications. All processing always occurs within the limits outlined in this policy.
Legal Bases for Processing
Data processing by Verde Casino is based on several legal grounds. The most relevant is the performance of the gaming contract, which necessitates processing data to provide you with the requested services, such as account opening or processing deposits and withdrawals. Another basis is the fulfilment of legal obligations, for example, those related to anti-money laundering prevention or the retention of accounting records. In some cases, processing occurs based on the legitimate interest of the data controller, such as improving platform security, always balanced with your rights. Finally, for sending marketing communications, your explicit consent is required, which you can revoke at any time.
Disclosure of Data to Third Parties
To provide an efficient and secure service, Verde Casino may share some personal data with carefully selected third parties. These include payment service providers, identity verification companies, game software developers, technical providers hosting servers, and professional consultants. All these parties operate based on contractual agreements that oblige them to process data exclusively for the stated purposes and with adequate security measures. Data may also be transmitted to competent authorities or supervisory bodies when required by law or official orders.
International Transfers and Security Measures
Since the technical infrastructure and some partners may be located in countries other than yours, data may be transferred outside the European Economic Area. In these cases, Verde Casino adopts appropriate measures to ensure a level of protection equivalent to that provided by European regulations, for example, through standard contractual clauses or checks on the local regulatory framework. From a technical perspective, the platform uses encrypted connections, controlled access, and continuous monitoring to reduce the risk of unauthorised access, loss, or alteration of personal data.
Data Retention and Duration Criteria
Data is retained only for the time necessary to fulfil the purposes for which it was collected or to comply with legal obligations. Information related to gaming accounts is generally kept for the entire duration of the contractual relationship and for a subsequent period necessary for any accounting or regulatory checks. Data related to financial transactions and accounting records may be retained for several years, according to applicable laws. At the end of the retention periods, data is securely deleted or anonymised so that it can no longer be linked to an identified person.
Rights of Data Subjects
As a data subject, you have several rights in relation to your data. These include the right of access, which allows you to obtain confirmation of the existence of processing and a copy of the data, and the right to rectification, to correct inaccurate or incomplete information. In certain circumstances, you can request the erasure of data, the restriction of processing, or object to specific processing activities based on legitimate interest. You also have the right to data portability for certain categories of data, which can be received in a structured, machine-readable format. To exercise these rights, you can contact customer service by following the instructions on this page.
Cookies and Similar Technologies
The site uses cookies and similar tools to ensure the correct functioning of pages, improve the browsing experience, and collect anonymous usage statistics. Some cookies are strictly necessary for the provision of services, for example, to keep your session active after login; others are functional or analytical and can be managed through your browser settings. Completely disabling cookies may limit access to certain areas of the site or compromise game stability. Further details on the types of cookies used are available in the dedicated section of the platform.
Changes to this Policy and Contact Information
Verde Casino reserves the right to periodically update this Privacy Policy to reflect regulatory changes, technical developments, or changes in the services offered. When changes are significant, notification will be provided via a notice on the site or via email to registered users. We encourage you to consult this page from time to time to stay informed about how your data is managed. For questions, requests for clarification, or to exercise your rights, you can contact customer support using the channels indicated in the site's support section.
Last updated: 2026